Frequently Asked Questions
Search FAQ:
What is Head Shot?
Head Shot is an online store offering a curated range of gaming products, collectibles, action figures, games, plushies, key rings and other merchandise for gamers and collectors.
What products can I buy from Head Shot?
You can shop a wide range of products, including collectibles, action figures, plushies, gaming merchandise, trading cards, toys and other products from popular brands and franchises.
What brands are available at Head Shot?
Head Shot stocks products from a variety of recognised brands, including Youtooz, Funko, Good Smile Company, Mattel, Hasbro, Iron Studios, McFarlane, Studio Ghibli, JoyToy and more.
How can I place an order?
Browse the products on the website, select the item you want, add it to your shopping cart and proceed through the checkout process to complete your purchase.
Do I need an account to place an order?
You may be able to shop as a guest, while creating an account can make it easier to manage your orders, addresses, wishlist and account details.
Can I add products to a wishlist?
Yes. Registered customers can use the wishlist feature to save products they are interested in and find them again later.
Can I change or cancel my order after placing it?
Order changes or cancellations may depend on the processing status of your order. Contact the Head Shot customer service team as soon as possible if you need to make a change.
How can I check my order status?
If you have an account, you can check your orders through your account area. For additional assistance, contact customer service with your order details.
How long will my order take to arrive?
Delivery times can vary depending on the product, destination and shipping method selected. Please check the available delivery information during checkout or contact customer service for assistance.
Will I receive tracking information?
Where tracking is available for the selected delivery service, tracking information may be provided after your order has been dispatched.
What should I do if my order arrives damaged?
If your package or product arrives damaged, contact customer service as soon as possible with your order details and photographs of the damaged item and packaging.
Can I return a product?
Returns are subject to Head Shot's shipping and returns policy. Please review the applicable terms before sending an item back.
How do I request a return or refund?
Contact the Head Shot customer service team with your order details and explain the reason for your return or refund request. The team will provide the relevant instructions.
What happens if I receive the wrong product?
If you receive an incorrect item, contact customer service as soon as possible so the issue can be reviewed and resolved.
Can I return a collectible if I change my mind?
Return eligibility can depend on the product condition and the applicable returns policy. Collectibles should generally be kept in their original condition and packaging if you are considering a return.
What payment methods are accepted?
Available payment methods are displayed during checkout. The options may vary depending on your location and the current payment services supported by the website.
How can I contact Head Shot?
You can contact Head Shot through the contact options provided on the website. For order-related queries, include your order number and relevant product details to help the customer service team assist you quickly.
Where can I find your shipping and returns information?
Shipping and returns information is available through the dedicated Shipping & Returns section of the website.
How can I find new products?
You can browse the New Products section of the website to discover recently added products.